We ship to most countries using tracked standard shipping — here’s exactly what that means for your timeline and protection.
What You Can Expect
Your order moves through two distinct phases. First, WARMGLOWNOOK prepares it: verification, quality checks, and secure packaging happen in-house. We dispatch all orders within 3 to 7 business days of receipt. Second, transit begins: once dispatched, your package travels from our fulfillment center to your address in 14 to 30 business days.
When Things Go Off Track
Delivery timing may shift due to factors outside our control. These include public holidays, local customs processes, severe weather, and carrier network capacity. None of these affect WARMGLOWNOOK’s internal processing or dispatch schedule — they apply only after your order leaves our facility.
Who’s Responsible — and When
WARMGLOWNOOK assumes full responsibility for loss, damage, or significant delay during transit — but only for shipments sent via standard shipping methods provided by our chosen carriers. If you select an alternative shipping method outside our standard options, responsibility for transit rests with you.
How to Get Help Fast
If your package hasn’t moved in 5+ business days after dispatch, or hasn’t arrived within 30 business days of order confirmation, email cs@warmglownook.com with your order number — we’ll act immediately.
