RETURN POLICY

If you need to cancel your order: do it before production starts or before dispatch. We’ll issue a full refund if your order hasn’t entered production and hasn’t been shipped. Once your order is in transit, cancellation isn’t possible.

If your item arrived damaged or was sent incorrectly

We cover return shipping for items that arrive damaged or don’t match your order. You don’t pay for the return label — we’ll send it after you contact us. We also won’t charge restocking fees, and only one shipping fee applies per return, even if multiple items are included.

If you changed your mind

You can return an item within 14 days of delivery — but only if it’s unused, in its original packaging, and accompanied by your receipt or valid proof of purchase. You’re responsible for return shipping costs in this case. Choose any carrier you prefer. No restocking fees apply, and you’ll only be charged once for return shipping, regardless of how many items you send back.

When will your refund appear — and what to do if it doesn’t

We inspect each returned package before approving the refund. Once approved, we process it to your original payment method. You’ll get an email confirmation right away. Most refunds show up in your account within 7 business days — though timing depends on your bank or card issuer.

If it’s been more than 7 business days and your refund still hasn’t appeared:

• Check your bank or credit card statement.
• Contact your card issuer to confirm the refund has been posted.
• Follow up with your bank about processing delays.
• If none of those steps resolve it, email cs@warmglownook.com.

Email cs@warmglownook.com — we’ll reply within 24 hours with your return address and next steps.