FAQS

Need to know where your order is? Here’s how to track it — and what to do if it’s going somewhere unexpected.

Tracking your order

You’ll receive a shipping confirmation email as soon as your order dispatches.

This email contains a live tracking link. Click it to view real-time location and estimated delivery.

Fixing a wrong address

We can update your shipping address only before processing begins or before the carrier takes custody.

Once dispatched, no changes are possible — including redirection or interception.

Changing anything after checkout

Your order details lock in at checkout completion.

Fulfillment starts immediately. No edits — to address, items, or quantities — are permitted after that point.

Starting a return

Returns require: original condition, unused state, and all tags fully attached.

Clearance sale items are excluded from return eligibility.

We do not offer direct exchanges.

Reporting faulty or incorrect items

Contact us within 30 days of receiving the item.

Include in your message:

• Order number
• Product name or code
• Clear photos showing the fault or mismatch

Applying a promo code late

If you missed applying a discount code at checkout, send us your order number and the code.

We’ll review your request case by case — no automatic application or guarantee.

Checking on out-of-stock items

Popular styles restock regularly.

Restock notifications are available directly on each product page — enable them to get alerted first.

If your question isn’t covered here — or your situation needs urgent attention — reply directly to your order confirmation email or write to cs@warmglownook.com. We respond within 24 business hours.